Privacy Policy
Charge Buddy operates a powerbank rental platform for students and educators at accredited institutions in Bangladesh. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and your rights over it. By using Charge Buddy, you agree to this policy.
1. Information We Collect
1.1 Account Information
When you register, we collect:
- Full name
- University or institutional email address
- Phone number
- Role — Student or Teacher
- Institution or university name
1.2 Authentication Credentials
To verify your identity we send one-time verification codes by email and SMS. These codes are stored securely and never in plaintext. Your login session tokens are stored encrypted on your device.
1.3 Location and Station Data
When you use the station map and grant location permission, we collect your approximate device location to show nearby Charge Buddy stations. We also record which station was used for each rental.
1.4 Rental and Order History
For each rental we record:
- Order ID and transaction reference
- Station used
- Package selected
- Powerbank release time and return time
- Order status
1.5 Payment and Billing Information
We collect payment transaction details including amount, date, status, applied vouchers, and refund records. We do not store card numbers or payment credentials. Payments are processed by a third-party payment provider.
1.6 Device Information
We automatically collect:
- Device platform
- Push notification token to deliver rental alerts
- Crash reports and error logs to improve the app
1.7 Customer Support Communications
When you contact support, we collect the content of your messages and any attachments you provide. In-app support is still being developed and this policy will be updated when it launches.
2. How We Use Your Information
We use collected information to:
- Create and manage your account and verify your identity
- Process, track, and bill your rentals
- Send rental alerts and notifications
- Respond to support requests
- Detect fraud and enforce our Terms of Service
- Improve the app
- Comply with applicable laws
3. Information Sharing
We do not sell your personal information. We share data only with the following service providers who process it on our behalf:
| Provider | Purpose |
|---|---|
| SSLCommerz | Payment processing |
| Resend | Email verification |
| SSL Wireless | SMS verification |
| Bajie / ChargeNow | Charging station hardware and rental management |
| Google Firebase | Push notifications |
| Cloudflare | Hosting and content delivery |
We may also disclose information to law enforcement or regulatory authorities when required by applicable law.
4. Data Retention
We retain your personal information for as long as your account is active. Transaction records are kept for the period required by applicable financial regulations. Verification codes expire automatically after a short period. Session tokens are revoked when you log out.
5. Account Deletion
You may request deletion of your account by contacting us at support@chargebuddybd.com. Upon deletion, we remove your personal profile. Transaction records may be retained for a legally required period. In-app account deletion is currently under development; please contact support in the meantime.
6. Data Security
We apply industry-standard security practices including encryption of data in transit, secure on-device storage of authentication tokens, and rate limiting on login and verification endpoints. No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately.
7. Children’s Privacy
Charge Buddy requires a verified educational email and phone number and is intended for students and educators at accredited institutions. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with information, contact us and we will delete it.
8. Your Rights
You have the right to access, correct, or delete the personal data we hold about you, and to withdraw your consent at any time. To exercise any of these rights, contact us at support@chargebuddybd.com.
9. International Data Transfers
Your data may be processed on servers located outside Bangladesh by the providers listed in Section 3. We take reasonable steps to ensure it is protected in accordance with this policy.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated through the app or by email. The “Last updated” date at the top reflects the most recent revision. Continued use of Charge Buddy after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please reach out to us: